The mail program doesn't accept my Username or Password

1. If you haven't manually changed your settings and you are prompted for your e-mail username or password, the mail server may be temporarily down. The best thing to do is, re-try in 15 minutes. If after this time you are still experiencing difficulties, call the ConcordNet Help Desk 02 9702 5530.
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2. If you are setting up your account for the first time, and your username and password gets rejected: 
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3. You may have entered them incorrectly. 
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4. You may be confusing your e-mail P/W and username with your Internet Access P/W and username. 
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5. You may not have created the account properly. 
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6. Outlook express will now be correctly set-up.