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Invalid Username & Password

Problem

Possible Solutions

This is a common error with new members who put their own name in instead of the customer number.

  1. Either your username and / or your password are incorrect. If you are an unlimited customer your username will be tsn19xxxx or tsn43xxxx. 
  2. Your line condition has deteriorated try adjusting your speed bar down to a slower modem speed. 
    Your TCP/IP stack has corrupted. 

Need more help? Call TSN on 1300 760 360

 
 

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